RETURN PROCESS
Transparent. Fair. Fast.
We aim to make the return process transparent and fair. If something isn’t right, follow the steps below and we’ll handle it with care.
Request window: 48 hours
QC review: 2–3 working days
Contact Support
Submit your return request within 48 hours of receiving your order.
📧 Email: support@sobako.com
💬 WhatsApp: +94 77 217 1216
Include these details
- Order number
- Product name
- Clear photos of the issue
- Short explanation
How Returns Work
Follow the steps below. Our team will guide you clearly from request to resolution.
Step 01
Submit a Request
Within 48 hours of receiving your order, contact us via email or WhatsApp and share the required details.
Step 02
Review & Investigation
Our quality control team reviews your request within 2–3 working days. We may request additional information if needed.
Step 03
Approval Decision
If approved, we will offer a suitable resolution based on the case:
- Product exchange
- Store credit
- Refund (in rare, qualified cases)
Step 04
Return Handling
Depending on your location, we’ll guide you through the next step:
- We may arrange a courier pickup
- Or request the item to be returned to our facility
Important: The product must remain sealed and in original condition.
Need help fast? Message us on WhatsApp and include your order number.
