PRIVACY POLICY
Your privacy matters.
At Sobako, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.
We don’t sell your data
Payments via secure gateways
Request access / correction / deletion
Information We Collect
When you place an order or interact with our website, we may collect:
- Full name
- Contact number
- Email address
- Billing and delivery address
- Payment details
- Order history
- IP address and browsing behavior
How We Use Your Information
- Process and deliver orders
- Confirm Cash on Delivery orders
- Provide customer support
- Send order updates and tracking details
- Improve website performance and customer experience
- Send promotional offers if you have opted in
Payment Information
Online payments are processed through secure third-party payment gateways. We do not store your card or banking details on our servers.
For Cash on Delivery orders, only necessary delivery information is shared with courier partners.
Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may only be shared with:
- Courier partners for delivery purposes
- Payment gateway providers
- Legal authorities if required by Sri Lankan law
Cookies and Tracking
- Improve user experience
- Analyze traffic and usage behavior
- Remember your preferences
You may disable cookies through your browser settings, but some features may not function properly.
Disclaimer
We retain customer information only as long as necessary to fulfill orders, comply with legal obligations, and improve our services.
Your Rights
- Access your stored personal information
- Correct inaccurate information
- Request deletion of your data where legally permissible
To make a request, contact us at: support@sobako.com
Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page.
Questions about privacy? Email us at support@sobako.com.
