Terms & Conditions
Last Updated: August 2026
Welcome to Sobako Products (Pvt) Ltd. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these terms.
Please read these terms carefully before making a purchase.
1. About Sobako Products
Sobako Products (Pvt) Ltd is a Sri Lankan food manufacturing company producing traditional and healthy food products, including porridges, rice products, pasta, flours, snacks, and other food items.
Our products are manufactured with a focus on quality, safety, and preserving Sri Lankan traditional food values.
2. Website Usage
By using our website, you agree to:
- Provide accurate and complete information when placing orders
- Use the website only for lawful purposes
- Not misuse, copy, modify, or distribute website content without permission
Sobako Products (Pvt) Ltd reserves the right to update website content, product information, prices, and services at any time without prior notice.
3. Product Information
We make every effort to ensure that product descriptions, images, nutritional information, ingredients, and prices displayed on our website are accurate.
However, minor variations may occur due to:
- Changes in packaging
- Natural variations in agricultural ingredients
- Product improvements or manufacturing updates
Such variations do not affect the quality or safety of our products.
4. Orders and Order Confirmation
When you place an order through our website, you agree to provide correct information including:
- Full name
- Contact number
- Delivery address
- Payment details (where applicable)
After placing an order, you will receive an order confirmation. Orders are considered accepted after verification by Sobako Products (Pvt) Ltd.
We reserve the right to cancel or refuse an order due to:
- Incorrect customer information
- Product unavailability
- Payment issues
- Suspected fraudulent activity
- Other valid business reasons
5. Payments
We accept available payment methods displayed during checkout, including:
- Cash on Delivery (COD)
- Bank Transfer
- Online payments through approved payment gateways
For online payments, transactions are processed securely through third-party payment providers.
Sobako Products (Pvt) Ltd does not store customers’ card details or sensitive payment information.
All prices displayed on the website are in Sri Lankan Rupees (LKR).
6. Pricing and Promotions
Product prices, discounts, and promotional offers may change from time to time.
The final price charged will be the price displayed at checkout when the order is placed.
Promotional offers may have specific terms, conditions, validity periods, or product limitations.
7. Delivery
We deliver products within Sri Lanka through our delivery partners and available logistics services.
Delivery times may vary depending on:
- Customer location
- Courier availability
- Weather conditions
- Public holidays
- Other external circumstances
Customers are responsible for providing accurate delivery information. Sobako Products (Pvt) Ltd will not be responsible for delays caused by incorrect addresses or incomplete customer details.
8. Returns, Refunds and Exchanges
Sobako Products (Pvt) Ltd aims to provide high-quality products and a fair resolution process if any issue occurs.
Customers must submit return requests within 48 hours of receiving the order.
To request a return or report an issue, customers must contact us through:
Email: support@sobako.com
WhatsApp: +94 77 217 1216
Customers should provide:
- Order number
- Product name
- Clear photographs showing the issue
- A brief explanation of the concern
Our quality control team will review requests within 2–3 working days.
If approved, we may provide one of the following solutions depending on the situation:
- Product exchange
- Store credit
- Refund (in qualified cases)
Products must remain sealed and in original condition for approved returns.
Returns or refunds may not be accepted for:
- Incorrect customer information provided during ordering
- Improper storage after delivery
- Products opened, consumed, or altered after delivery
- Change of mind after purchase
For full details, please refer to our Refund & Returns Policy page.
9. Product Storage and Usage
Customers are responsible for storing products according to the instructions provided on the product packaging.
Sobako Products (Pvt) Ltd cannot be held responsible for quality issues caused by improper storage, handling, or usage after delivery.
10. Intellectual Property
All website content including:
- Logos
- Product images
- Brand materials
- Text
- Designs
- Product information
belongs to Sobako Products (Pvt) Ltd.
No content may be copied, reproduced, modified, or used without prior written permission.
11. Privacy and Customer Information
Customer information collected through our website is used for:
- Processing orders
- Delivery arrangements
- Customer support
- Improving our services
We respect customer privacy and do not sell or share personal information with unauthorized third parties.
Please refer to our Privacy Policy for further details.
12. Limitation of Liability
Sobako Products (Pvt) Ltd is not responsible for losses, damages, or delays caused by circumstances outside our reasonable control, including:
- Courier delays
- Website interruptions
- Payment gateway failures
- Natural events or external disruptions
13. Changes to These Terms
Sobako Products (Pvt) Ltd reserves the right to update these Terms & Conditions at any time.
Any changes will be published on this page with the updated date.
14. Contact Information
Sobako Products (Pvt) Ltd
Sri Lanka
Email: support@sobako.com
Phone: +94 77 726 0532
For any questions regarding these Terms & Conditions, please contact us.
